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Attending Customer Complaint

Schedule of Availability of Service

Monday – Friday

8:00 A.M. – 5:00 P.M. (NO Noon Break)

Who may avail of the service?

All members of Kolambugan Water District

What are the requirements?

Personal Appearance

How to avail of the service:

A.) Dispute Bill

Step	Applicant/Client	Activity	Duration of Activity	Person in Charge	Fees	Form
1	Fill out service request form and attach the billing	verify previous reading and current reading	10 mins.	–	–	Service Request

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B.) Irregular Water Supply

Step	Applicant/Client	Activity	Duration of Activity	Person in Charge	Fees	Form
1	Fill out service request form and attach the billing	Conduct investigation and make report Issue and execute order	Within the day	Water Resources Facilities Operator	–	Service Request

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C.) Leaks

Step	Applicant/Client	Activity	Duration of Activity	Person in Charge	Fees	Form
1	Fill out service request form and attach the billing	Conduct inspection immediate action	Within a day	Utility Worker	–	–

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